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I need help clearing my browser's cache or temporary files.

-NOTE: For MLS users, if you are being taken to a ParcelQuest login page, follow the appropriate steps below.

For Chrome:

• On your keyboard, use the command Ctrl + H to open the History menu, then click on Clear Browsing Data.
• In the drop down box, choose to obliterate the following items from the beginning of time.
• Uncheck every option except Cached images and files, then click the Clear browsing data button.
• The browsing data window will close once the process is finished.

For Firefox:

• Click the menu button on the top right corner of the screen to open the menu panel.
• Click History and select Clear Recent History....
• Next to Time range to clear, choose Everything from the drop-down menu, select Cache in the items list, make sure other items you want to keep are not selected and
• Click the Clear Now button.

For Microsoft Edge:

• Go to Settings and more… by clicking on the 3 dots located at the top right corner of the browser screen.
• Click on History, then click on Clear browsing data.
• Click on the Trash can icon to open the Clear browsing data window.
• Time range select All time.
• Uncheck every option except Cached images and files, then click the Clear Now button.
• The options window should now close and you may see a progress bar if there are a lot of temporary files to delete.

For Safari:

• Click on the Safari drop-down menu and select Preferences or Settings….
• Click the Advanced tab. Select the Show features for web developer then close the Advanced window.
• Select the Develop drop-down menu. Click Empty Caches.
• Note: You may want to also clear your browser history.
• Click on History drop-down menu.
• Click on Clear History…
• Click on the drop down and select All History.
• Click on the Clear History button.

• One final step we also recommend is to refresh the webpage by either hitting Ctrl + F5 key or clicking the browser's Reload button.

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When I run a search, I don't get any matching results.

Solution 1:

Be sure you are using the correct APN format. Each county uses a specific numbering format that must match your search. To verify a specific format by county, click on the Sample APN Format drop-down menu to the right of APN entry box.

Solution 2:

One of the criteria in the search is not an available data field for that county. The system is designed to match every data field in your search. Since data does vary by county, you will get zero results if one of the data fields in your search is null. To confirm which data fields are available by county, please refer to the link “What data is available in your county” on the home page.

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When I print the mailing labels, they are shifted either up or down on the page so that they do not line up on the label sheet.

- This happens when page scaling is enabled in your printing preferences.

Solution 1:

In the printer Preferences or Properties, set Page Scaling to "None."

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When printing a PDF map in Adobe Reader, the print job either times out or takes several minutes to finish.

Solution 1:

In the Print option window, check the box next to the option Print in grayscale (black and white).

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When I print a map for Alameda county, part of the map is cut off.

Solution 1:

Choose Properties in the Print option window and change the orientation from Portrait to Landscape.